Your questions answered

New questions about COVID-19 seem to come up every day. We're listening to you, and as we receive your questions, we'll provide answers here.

Is it safe to go to the doctor for a regular checkup?

If you’re on the fence about scheduling annual checkups, here are a few things to consider. While COVID-19 might be top of mind, your overall health is the bigger picture to think about.

It's important to get care when you think you may need it

When health needs are caught earlier, they may be more treatable. So definitely, check in with your health care provider if you have a concern.

Remember, your yearly checkup (or preventive care) helps keep your health on track

Skipping annual wellness visit may create problems, like missed immunizations or screenings. These are important because they may help protect you against other illnesses or possibly detect health problems earlier. So be sure to keep annual checkups on your to-do list.

Check in with your providers about yearly visits

Ask how to handle these visits during COVID-19 and to learn what’s most necessary for you and your family: 

  • Annual wellness visit (yearly checkup)
  • Dental care
  • Vision care and screenings

Not sure about going into the provider’s office?

Many providers may be able to offer telehealth visits from your own home. Simply call and ask what might be possible. 

So, should you go to the doctor? There are a number of reasons why it may be right to get preventive care now. But check with your doctor or provider to get answers for your specific health care needs.

The information provided is for general informational purposes only. It is not intended as medical advice or to replace instructions from your health care provider.

If you think you may have COVID-19, use our online symptom checker to help assess your risk for COVID-19 and get treatment options. 

Find answers to more of your questions

Checking symptoms

Getting tested for COVID-19

Visiting the doctor and getting care

Protecting yourself and others

We're listening

We’re committed to keeping you up to date on COVID-19. We’re taking note of your questions and working hard to provide answers. Let us know how we’re doing.

We’re making daily updates to the site. Please check back often for the latest information. 




This page describes benefits we offer to all members in all states. They also include federal requirements. More benefits may be available in some states and under some plans. We have created rules and practices that may apply to some of our products at this time. The information is a summary and is subject to change. For more information, contact your account representative  or call the number on your member ID card. Brands are the property of their respective owners.