Behavioral health programs and benefits

If you or a loved one has feelings of anxiety, stress, isolation, or depression, you’re not alone. Many people face emotional struggles and may need help to cope. Behavioral health care includes mental health care with a focus on a person’s behaviors and habits as well as treatment for substance use. Nearly 20% of Americans deal with behavioral health concerns.1 How you feel matters. And the way you learn to cope matters too. Behavioral health programs and resources are available to help you feel better and help you get back to being you.

What types of behavioral health services may be covered?

Coverage for behavioral health care services depends on your health plan benefits. You can sign in to your health plan account or call the number on your member ID card to determine if you may be eligible for specific behavioral health care services. Some of our programs may include an Employee Assistance Program (EAP), telehealth visits or other health and well-being resources.

Below, you can review how to get help for possible behavioral health concerns, including resources you may be able to access and phone numbers to call for help.

Find a provider you trust to help support your behavioral health

Choosing a doctor or behavioral health specialist that makes you feel comfortable may make all the difference. We know it may be hard to know how to find the right provider for you. Here are some tips to help you find a provider you’ll feel good about.

Telehealth services for support

Sometimes going in to see a doctor or counselor may be difficult. But if you ask, some local healthcare providers may provide a telehealth behavioral health care visit. With telehealth, you can connect with your provider by phone or video — in the comfort of your home. Coverage may depend on your health plan benefits, so sign in to your health plan account or call the number on your member ID card first to learn what benefits may be available to you.

Check into support services from Live and Work Well

Live and Work Well is a website that UnitedHealthcare members may have access to as part of their Behavioral Health, Employee Assistance Program (EAP), Work-Life or Wellness benefits.

We can help you connect to a therapist, psychiatrist or other clinician using a provider search directory. You can also call our confidential, 24/7 support phone line for help — or to ask for help finding resources for balancing work, family and personal life. Specific benefits may vary depending on your health plan.

You can sign in to your health plan account or call the number on your member ID card to learn if you may be eligible for Live and Work Well.

Emotional support by phone or mobile app

Life may get stressful at times. It may be hard to cope with balancing work, family or your personal life. Talking to someone may help you feel better. Here are some ways to connect and take care of yourself.

  • Our free 24/7 emotional support line is here for you to call any time at 866-342-6892. This Optum Help Line is staffed by professionally trained health experts. It is free of charge and open to anyone.

Some emotional support programs may be included with certain health plans. Sign in to your health plan account to learn if the following benefits may be available with your health plan. 

  • An on-demand emotional support mobile app called Sanvello® may be available to help you cope with stress, anxiety and depression. 
  • With Talkspace online therapy, you can regularly communicate with a therapist, safely and securely from your phone or desktop. No office visit required. Talkspace is convenient, safe and secure. Simply register (first visit only) and choose a provider and message anywhere, anytime. Eligible members can visit talkspace.com/connect to get started.

Behavioral health support and resources

If you believe you need help right away – for yourself or a loved one – call 911 or use the emergency numbers below.

Substance Use Helpline — 1-855-780-5955

If you feel that you or a loved one are experiencing signs of addiction, call the confidential helpline to get support, guidance on treatment options, help finding a network provider and answers to your questions.

National Domestic Violence Hotline — 1-800-799-7233 | 1-800-787-3224 (TTY)

Get help with crisis intervention, information and referrals to local services for victims of domestic violence and those calling on their behalf.

National Suicide Prevention Lifeline — 1-800-273-8255 | 1-800-799-4889 (TTY)

If you or someone you know is in suicidal crisis or emotional distress, get emergency help right away. Contact the lifeline for 24/7, free and confidential support for people in distress and prevention and crisis resources for you or loved ones. You can also find 24/7 support through an online chat called Lifeline Chat.

The Crisis Text LineText “Home” to 741741

The Crisis Text Line is a free resource available 24/7 to help you connect with a crisis counselor.

Sign in to learn more about your benefits

If you have more questions about your behavioral health plan benefits, sign in to your health plan account or call the number on your member ID card to learn more. 

Footnotes

  1. According to the National Institute of Mental Health: Mental Health Information Statistics

Disclaimers

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The Sanvello Mobile Application should not be used for urgent care needs. If you are experiencing a crisis or need emergency care, call 911 or go to the nearest emergency room.  The information contained in the Sanvello Mobile Application is for educational purposes only; it is not intended to diagnose problems or provide treatment and should not be used as a substitute for your provider’s care. Please discuss with your doctor how the information provided may be right for you. Available to all UnitedHealthcare members at no additional cost as part of their benefit plan. Participation in the program is voluntary and subject to the terms of use contained in the Application. © Optum 2020. All rights reserved.